Your account comes with its own unique SSL Certificate for your Rhino Support sub-domain. In addition, our system is scanned on a regular basis using PCI Security Scanning from Trust Guard. We also do daily backups to make sure that your support tickets are safe.
To enable live chat simply login to your account and click on the Settings link near the upper right of the screen.
Once the page has loaded click on Featuresand then on Live Chat.
You should now see a link that says Enable Chat. Simply click that link and chat will be enabled.
Note: Once the page loads you (and all other staff member) will have a button floating on the left of the screen which allows you to sign in and out of chat for each website.
As soon as your account is live, you simply integrate any or all of our 4 easy options into your website.
Once this is done your customers may submit help requests via our ticket form or send you an email - both of which funnel directly into your Rhino Support account.
Your account comes with its own unique SSL Certificate for your Rhino Support sub-domain. In addition, our system is scanned on a regular basis using PCI Security Scanning from Trust Guard. We also do daily backups to make sure that your support tickets are safe.
To enable live chat simply login to your account and click on the Settings link near the upper right of the screen.
Once the page has loaded click on Featuresand then on Live Chat.
You should now see a link that says Enable Chat. Simply click that link and chat will be enabled.
Note: Once the page loads you (and all other staff member) will have a button floating on the left of the screen which allows you to sign in and out of chat for each website.
As soon as your account is live, you simply integrate any or all of our 4 easy options into your website.
Once this is done your customers may submit help requests via our ticket form or send you an email - both of which funnel directly into your Rhino Support account.