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Knowledge Base
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Live Chat
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  • Welcome to the Rhino Support Help Desk

    Below you'll find instructions for accessing the main areas of our support desk. If you need to reach us by phone call - 877-707-4466

    Looking for something?

    View our knowledge base to see if you can find what you're looking for.

    Need to ask a question?

    Simply submit a ticket and one of our support representatives will be in touch shortly to help you.

    Do you have an existing ticket?

    No problem. You can see the status, check for updates, and read all of your existing tickets.

    Support
     

     

     


     


     


     


     


     


     


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  • Create a New Ticket

    Note: If you've already created a ticket and just want to check the status of that ticket, click here.

    To create a support ticket, please enter your information below.

    Add Attachment
    Please enter 2442 into the box below to submit your ticket:
    Most Asked Questions
    What security measures are in place?

    Your account comes with its own unique SSL Certificate for your Rhino Support sub-domain. In addition, our system is scanned on a regular basis using PCI Security Scanning from Trust Guard. We also do daily backups to make sure that your support tickets are safe.


    Can I use my own domain with Rhino Support?

    Yes, you can use your own website domain by creating a subdomain and changing the cname record on that domin to point to Rhino Support.

    Specific instructions can be found inside your Rhino Support account by doing the following:

    Login to the system and click on Settings --> Branding --> URL.

    Then just follow the instructions on that page.


    Can I customize Rhino Support to use my own logo?

    Yes! Rhino Support is completely brandable and can be customized with your own custom header image.


    Can I use my existing email address for support?

    Yes! You can use your existing support email address to receive support tickets inside Rhino Support.

    To do so, simply login to the system and click on Settings --> Branding --> Email Address.

    Follow the simple instructions on that page and you can have your own custom email addresse(s) setup in minutes.


    How do I Add Articles to the Knowledge Base?

    To add articles to your knowledge base simply do the following:

    1. Login to a Rhino Support Admin account.

    2. Click on Settings.

    3. After the page loads, find the following text Your Knowledge Base URL is on the right side of the screen, and click on the link below it.

    4. Click the link that says "Edit Knowlegebase" in the upper left corner of the page.


    How do customers submit tickets?

    As soon as your account is live, you simply integrate any or all of our 4 easy options into your website.

    Once this is done your customers may submit help requests via our ticket form or send you an email - both of which funnel directly into your Rhino Support account.


    How do I Enable Live Chat?

    To enable live chat simply login to your account and click on the Settings link near the upper right of the screen.

    Once the page has loaded click on Features and then on Live Chat.

    You should now see a link that says Enable Chat. Simply click that link and chat will be enabled.

    Note: Once the page loads you (and all other staff member) will have a button floating on the left of the screen which allows you to sign in and out of chat for each website.


    View More Questions

     
  • Live Chat

    Most Asked Questions
    What security measures are in place?

    Your account comes with its own unique SSL Certificate for your Rhino Support sub-domain. In addition, our system is scanned on a regular basis using PCI Security Scanning from Trust Guard. We also do daily backups to make sure that your support tickets are safe.


    Can I use my own domain with Rhino Support?

    Yes, you can use your own website domain by creating a subdomain and changing the cname record on that domin to point to Rhino Support.

    Specific instructions can be found inside your Rhino Support account by doing the following:

    Login to the system and click on Settings --> Branding --> URL.

    Then just follow the instructions on that page.


    Can I customize Rhino Support to use my own logo?

    Yes! Rhino Support is completely brandable and can be customized with your own custom header image.


    Can I use my existing email address for support?

    Yes! You can use your existing support email address to receive support tickets inside Rhino Support.

    To do so, simply login to the system and click on Settings --> Branding --> Email Address.

    Follow the simple instructions on that page and you can have your own custom email addresse(s) setup in minutes.


    How do I Add Articles to the Knowledge Base?

    To add articles to your knowledge base simply do the following:

    1. Login to a Rhino Support Admin account.

    2. Click on Settings.

    3. After the page loads, find the following text Your Knowledge Base URL is on the right side of the screen, and click on the link below it.

    4. Click the link that says "Edit Knowlegebase" in the upper left corner of the page.


    How do customers submit tickets?

    As soon as your account is live, you simply integrate any or all of our 4 easy options into your website.

    Once this is done your customers may submit help requests via our ticket form or send you an email - both of which funnel directly into your Rhino Support account.


    How do I Enable Live Chat?

    To enable live chat simply login to your account and click on the Settings link near the upper right of the screen.

    Once the page has loaded click on Features and then on Live Chat.

    You should now see a link that says Enable Chat. Simply click that link and chat will be enabled.

    Note: Once the page loads you (and all other staff member) will have a button floating on the left of the screen which allows you to sign in and out of chat for each website.


    View More Questions
  • Check Existing Ticket

    If you've already created a ticket and just need to check the status of that ticket, simply enter the email address you used to create the ticket below and click the button.

  • Click Here to Reset the Header

    You can customize the header by uploading two separate files.

    The background image and goes from the left side to the right side or the screen.

    The header image should contain your companies logo and anything else you wish to put on it. It will lay on top of the background image.

    The header image should be 1138 pixels wide and the same height as the background.
    Anything smaller than 1138 pixels will work as well (It centered across the top.)

    Below is an example of what your background image could look like:


    Below is an example of a header image. Note that it has a transparent background as it will lay on top of the background above (not required):


    Background Image:

    Header Image:

  • Edit Knowledge Base Articles


    Article Name Assigned Category Priority URL Hits T
    What security measures are in place?FAQ (Multiple Categories)View701T
    Can I use my own domain with Rhino Support?FAQ (Multiple Categories)View450T
    Can I customize Rhino Support to use my own logo?FAQ (Multiple Categories)View412T
    Can I use my existing email address for support?FAQ (Multiple Categories)View339T
    How do I Add Articles to the Knowledge Base?FAQ (Multiple Categories)View302T
    How do customers submit tickets?FAQ View282T
    Can I brand my support email and Rhino Support ticket system?FAQ View242T
    Do customers need to login to Rhino Support?FAQ View240T
    Can a ticket be emailed into the system?FAQ View235T
    How to create internal private knowledge baseFAQ (Multiple Categories)View226T
    Can I remove the Knowledge Base?FAQ (Multiple Categories)View222T
    Do you have an API?FAQ View166T
    Can Rhino Support accept multiple email addresses?FAQ (Multiple Categories)View163T
    Do you have an affiliate program?FAQ View128T
    Can I forward an email from my personal email to Rhino?FAQ View109T
    Can I filter tickets (create a macro)?FAQ View74T
    Improving Mail DeliveryFAQ View15T
    What security measures are in place?Sales (Multiple Categories)View701T
    How do I Add Articles to the Knowledge Base?Sales (Multiple Categories)View302T
    Can I use Rhino Support on my phone or tablet?Sales View238T
    Why does Rhino Support cost so much less than the competition?Sales View222T
    What is an agent? How do I add staff? What do you mean by Unlimited agents?Sales View174T
    Can Rhino Support accept multiple email addresses?Sales (Multiple Categories)View163T
    Are there any setup fees or contracts?Sales View153T
    How does the Multi-Site Manager work?Sales View151T
    How does the 15 day Free Trial work? Are there any limitations?Sales View141T
    What operating system do I need to use Rhino Support? Do I need to download any Software?Sales View136T
    What type of Guarantee do you offer?Sales View128T
    How long does it take to setup my Rhino Support account?Sales View127T
    How hard is it to learn and implement Rhino Support?Sales View124T
    What security measures are in place?API (Multiple Categories)View701T
    How do I Add Articles to the Knowledge Base?API (Multiple Categories)View302T
    Can Rhino Support accept multiple email addresses?API (Multiple Categories)View163T
    Can I create tickets through the API?API View153T
    How do I access the API?API View131T
    How do I get an API Key?API View72T
    What security measures are in place?Knowledge Base Questions (Multiple Categories)View701T
    How do I Add Articles to the Knowledge Base?Knowledge Base Questions (Multiple Categories)View302T
    How to create internal private knowledge baseKnowledge Base Questions (Multiple Categories)View226T
    Can I remove the Knowledge Base?Knowledge Base Questions (Multiple Categories)View222T
    Can Rhino Support accept multiple email addresses?Knowledge Base Questions (Multiple Categories)View163T
    How do I add a 'Canned Response'?Knowledge Base Questions View162T
    What security measures are in place?Live Chat (Multiple Categories)View701T
    How do I Add Articles to the Knowledge Base?Live Chat (Multiple Categories)View302T
    How do I Enable Live Chat?Live Chat View263T
    Can Rhino Support accept multiple email addresses?Live Chat (Multiple Categories)View163T
    Can I transfer chats?Live Chat View159T
    What if a staff member forgets to signout of chat?Live Chat View150T
    Can I pre-fill the chat fields if we already have that information?Live Chat View44T
    What security measures are in place?Branding (Multiple Categories)View701T
    Can I use my own domain with Rhino Support?Branding (Multiple Categories)View450T
    Can I customize Rhino Support to use my own logo?Branding (Multiple Categories)View412T
    Can I use my existing email address for support?Branding (Multiple Categories)View339T
    How do I Add Articles to the Knowledge Base?Branding (Multiple Categories)View302T
    Can Rhino Support accept multiple email addresses?Branding (Multiple Categories)View163T
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